Comments & Complaints

We always strive to provide the highest standard of service but there may be times when you feel this has not been provided.

The practice has an internal complaints procedure run by the Administration Manager and the GP Principal. This procedure does not deal with any matters of legal liability or compensation nor does it affect your right to approach the NHS England if you are dissatisfied with the response we give to you.

If you should wish to make a complaint it should be addressed to the Administration Manager who will ensure that it is fully and thoroughly investigated. Please note that if you are raising a complaint on behalf of the patient, the patient’s written consent will be required before details can be discussed with you.

A complaints form is available on request at reception or can be downloader here.

Complaint form